Terms of Service

1. Acceptance of Terms

By accessing and using ZYNKTRA's services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these terms, please do not use our services.

These Terms of Service apply to all users of the service, including but not limited to users who are browsers, customers, merchants, vendors, and contributors of content.

2. Description of Service

ZYNKTRA provides a cloud-based field service management platform designed for trades and service businesses. The service includes job scheduling, customer management, invoicing, time tracking, GPS tracking, and related features.

We reserve the right to modify, suspend, or discontinue any part of the service at any time with reasonable notice to users.

3. User Accounts

3.1 Account Registration

You must register for an account to use ZYNKTRA. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

3.3 Account Termination

We reserve the right to suspend or terminate accounts that violate these terms, engage in fraudulent or illegal activity, or cause harm to other users or the platform. Where practicable, we will provide reasonable notice before termination. You may close your account at any time through your account settings.

4. Subscription and Payment

4.1 Subscription Plans

ZYNKTRA offers various subscription plans with different features and pricing. Current plans include Starter, Professional, and Enterprise tiers with weekly, monthly, or annual billing options.

4.2 Payment Terms

All fees are in Australian Dollars (AUD) unless otherwise specified. Payment is due at the beginning of each billing cycle. We use Stripe for payment processing.

4.3 Automatic Renewal

Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date.

4.4 Cancellation and Refunds

You may cancel your subscription at any time. Cancellations take effect at the end of the current billing period. We offer a 30-day money-back guarantee for new customers. Refunds are not provided for partial billing periods.

5. User Content and Data

5.1 Your Data

You retain all rights to the data you input into ZYNKTRA. We do not claim ownership of your business data, customer information, or other content you create or upload.

5.2 Data Usage Rights

By using our service, you grant us the right to store, process, and transmit your data solely for the purpose of providing the service to you.

5.3 Data Backup

We perform regular backups of your data. However, you are responsible for maintaining your own backup copies of critical data.

5.4 Data Export

You may export your data at any time through our export features. Upon account termination, we will retain your data for 90 days before permanent deletion.

6. Acceptable Use Policy

You agree not to:

• Use the service for any illegal purpose or in violation of any laws
• Violate or infringe upon the intellectual property rights of others
• Upload or transmit viruses, malware, or other malicious code
• Attempt to gain unauthorized access to any part of the service
• Interfere with or disrupt the service or servers
• Impersonate any person or entity
• Collect or harvest any information about other users
• Use the service to send spam or unsolicited communications
• Resell or redistribute the service without authorization

7. Intellectual Property

The ZYNKTRA service, including all software, designs, text, graphics, logos, and other content, is owned by ZYNKTRA and protected by Australian and international copyright, trademark, and other intellectual property laws.

You may not copy, modify, distribute, sell, or lease any part of our service or software without our express written permission.

8. Privacy and Data Protection

Your use of ZYNKTRA is also governed by our Privacy Policy, which is incorporated into these Terms by reference. We are committed to protecting your privacy and complying with the Australian Privacy Act 1988 and other applicable data protection laws.

Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

9. Service Availability and Support

9.1 Uptime

We strive to maintain 99.9% uptime, but we do not guarantee uninterrupted access to the service. Scheduled maintenance will be communicated in advance when possible.

9.2 Support

Support levels vary by subscription plan. All plans include email support with response times ranging from 24 hours (Starter) to 2 hours (Enterprise).

10. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) that cannot lawfully be excluded or limited.

Where ZYNKTRA is permitted by law to limit its liability for breach of any such guarantee or warranty, ZYNKTRA's liability is limited to re-supplying the services or paying the cost of having the services re-supplied, at ZYNKTRA's election.

11. Limitation of Liability

To the maximum extent permitted by law, ZYNKTRA shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.

Our total liability shall not exceed the amount you paid us in the 12 months prior to the event giving rise to the liability OR AUD $100, whichever is LESSER.

12. Indemnification

You agree to indemnify and hold harmless ZYNKTRA, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of your use of the service or violation of these terms.

13. Electronic Communications and Spam

ZYNKTRA complies with the Spam Act 2003 (Cth). All commercial electronic messages we send will clearly identify us as the sender, include an unsubscribe mechanism, and will only be sent with your consent or where otherwise permitted by law.

By creating an account, you consent to receive transactional and service-related emails necessary for the operation of your account (such as invoices, job notifications, and security alerts). You may opt out of marketing communications at any time.

14. Force Majeure

ZYNKTRA will not be liable for any failure or delay in performance of its obligations under these Terms to the extent caused by circumstances beyond its reasonable control, including but not limited to natural disasters, acts of government, power failures, internet outages, cyberattacks, or failures of third-party service providers. In such events, ZYNKTRA will use reasonable endeavours to restore the service as soon as practicable and will notify affected users.

15. No Professional Advice

ZYNKTRA is a business management tool. Nothing in the service constitutes legal, financial, tax, or accounting advice. You should obtain independent professional advice before relying on any information generated by the platform for legal or financial purposes.

16. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through the service at least 30 days before they take effect.

Your continued use of the service after changes are made constitutes acceptance of the new terms.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Victoria, Australia, without regard to its conflict of law provisions. Any disputes shall be subject to the exclusive jurisdiction of the courts of Victoria.

18. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the Terms shall otherwise remain in full force and effect.

19. Contact Information

If you have any questions about these Terms of Service, please contact us: