Privacy Policy

1. Introduction

Trades Digital Agency ("we," "us," or "our") operates ZYNKTRA and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our field service management platform.

We comply with the Australian Privacy Act 1988, including the Australian Privacy Principles (APPs), and applicable international data protection regulations.

2. Information We Collect

2.1 Information You Provide

We collect information you directly provide:

• Account Information: Name, email address, phone number, company name
• Business Data: Customer details, job information, schedules, invoices
• Payment Information: Processed securely through Stripe (we don't store card details)
• Profile Information: User preferences, settings, profile photos
• Communications: Support requests, feedback, survey responses

2.2 Automatically Collected Information

We automatically collect:

• Usage Data: Features used, pages viewed, time spent
• Device Information: IP address, browser type, operating system
• Location Data: GPS coordinates (if you enable location services)
• Cookies: Session tokens, preferences, analytics data
• Log Data: Access times, error reports, system activities

2.3 Information from Third Parties

We may receive information from payment processors (Stripe), accounting software integrations (Xero, MYOB), and other services you choose to connect.

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Process payments and manage subscriptions
• Send you job notifications, reminders, and updates
• Provide customer support and respond to inquiries
• Send service announcements and product updates
• Analyze usage patterns and improve user experience
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations and enforce our terms
• Send marketing communications (with your consent)

4. How We Share Your Information

We do NOT sell your personal information. We may share your information only in these circumstances:

4.1 Service Providers

We share data with trusted third-party service providers who help us operate our business:

• Hosting: Supabase (database and authentication)
• Payments: Stripe (payment processing)
• Email: Email service providers (transactional emails)
• SMS: Twilio (text message notifications)
• Error Monitoring: Sentry (application error tracking and performance monitoring)
• Analytics: Usage analytics and monitoring tools

4.2 Business Transfers

If ZYNKTRA is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or to protect our rights, property, or safety.

4.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

5. Data Security

We implement industry-standard security measures to protect your data:

• Encryption: All data is encrypted in transit (TLS/SSL) and at rest
• Access Controls: Strict role-based access with multi-factor authentication
• Regular Backups: Automated daily backups with disaster recovery
• Security Monitoring: 24/7 monitoring for threats and vulnerabilities
• Compliance: Regular security audits and compliance checks

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services.

• Active Accounts: Data retained while your subscription is active
• Cancelled Accounts: Data retained for 90 days after cancellation
• Job Data: Retained for 7 years for legal/tax purposes
• GPS Data: Retained for 2 years after job completion
• Backups: Backup copies are retained for disaster recovery (30-90 days)

7. Data Breach Notification

We comply with the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988 (Cth). If we have reasonable grounds to believe an eligible data breach has occurred that is likely to result in serious harm to any individuals whose personal information is involved, we will notify the Office of the Australian Information Commissioner (OAIC) and affected individuals as soon as practicable.

Notifications will include details of what information was involved, what steps we have taken to contain the breach, and what steps affected individuals can take to protect themselves.

8. Your Privacy Rights

Under Australian privacy law, you have the following rights:

8.1 Access and Correction

You can access and update your personal information through your account settings at any time.

8.2 Data Export

You can export your data in common formats (CSV, JSON) through our export features.

8.3 Data Deletion

You can request deletion of your account and data by contacting support. We will delete your data within 30 days, except where retention is required by law.

8.4 Marketing Opt-Out

You can unsubscribe from marketing emails using the link in any marketing message or through your account settings. In accordance with the Spam Act 2003, all commercial electronic messages we send include a functional unsubscribe mechanism.

8.5 Complaint Process

If you have concerns about how we handle your information, contact us at contact@zynktrascheduling.com.au. You also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Authenticate your login sessions
• Analyze how you use our service
• Improve our service performance

You can control cookies through your browser settings, but disabling cookies may affect service functionality.

10. Children's Privacy

Our service is not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your data is primarily stored on servers in Australia. However, some of our service providers may store or process data in other countries, including the United States and Europe.

When we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses and data processing agreements.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the service at least 30 days before they take effect.

Your continued use of the service after changes become effective constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: